Useful info

Why is handmade special

Everything we sell at Wellydog is individually produced. This means every item is unique. When you buy one of our products, you are buying from the person who made it, and each time you do, we do a little happy dance. We love what we do, so we put passion and love into everything we make, We try to produce things to the highest possible standard and make it to last. We care a lot about where we live, so we try to be sustainable. We don’t use factory methods and as much of our packaging as possible is recycled, reused or biodegradable. You may often find little unique differences in each item, to the photos you see. Nobody in the whole world will have the exact same item, and this is the joy of handmade. Occasionally we may make a change to how an item is made and so may vary small details according to availability of materials. Also please be aware that different computer screens, can show colour differences, so colours may vary slightly from the picture you see.

FAQ

Do you make all the products?

I make all of the Wellydog products here in our online shop. I do have some help , Mr Wellydog, is an expert glass driller and so he drills the seaglass and the fused glass when needed. He also is the kiln technician, as he is more technically minded than me, and makes stands for some of my work. He makes the beautiful Bandsaw boxes, you will find in our woodwork section. But we also support other local artists and crafts people. You will find their lovely work in the other artist section, under ‘shop by products’.

Do you post worldwide?

We currently only post within the UK.

Will you take my work in the shop?

We love stocking work from other Cornish crafters.  We work on a sale or return basis. We only take hand crafted items made in Cornwall, and don’t like to repeat work we already stock, so can’t accept needle felting, fused glass, paintings, wooden items, glass painting or  jewellery,
If you are interested in stocking items with us, contact Janice for a chat.  Mrswellydog@gmail.com 
​Please can I ask kindly that you don’t just arrive at the shop without first making an appointment. 

Can we buy your products anywhere else?

We are so busy making for our shop and our online shop we don’t want to spread ourselves too thin, and compromise on quality, so you can only buy our products directly from us.

Can you personalise items?

Yes we can. We can write notes to pack into parcels to if you want to send a gift directly to someone. Please just email and we will be happy to do that.

With regards to fused glass items, some we may be able to personalise with names or dates, but it depends on the product, so please contact us. Dont be shy, just ask.

Do you make to order?

I can indeed . I can discuss options and make drawings and sometimes samples to show you. If you feel you are happy for me to make your piece, then we will agree a price and I would need a 50% deposit. I have done many pieces previously and am happy to discuss any idea you may have.

What are your delivery costs?

We have three standard postage costs

Large letter which is £1.65

Small parcel which is £3.65

Medium parcel which is £6.50

For multiple item orders, you will be charged the most expensive rate for the items in your basket.

T’s &C’s

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Wellydog Ltd relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘Wellydog Ltd.’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is An Glas, The Coombes, Polperro. PL13 2RQ Company registration number is 09346342 and Wellydog Ltd is registered in England. The term ‘you’ refers to the user or viewer of our website.

When placing your order

When you place your order we must receive payment in full before the order can be accepted. This represents an offer from you to purchase the goods and we will indicate our acceptance via email confirmation.

Rights

All rights, including copyright, in this website are owned by or licensed to Wellydog Ltd. When you use this website you agree to use it only for your own personal, non-commercial use, anything else is prohibited without our permission. You may not modify, distribute or repost anything on this website without our prior consent.

Order fulfilment

We aim to correctly reflect our current stock system on all products however there are occasions when a product ordered may not be in stock. In this case we will contact you via email or telephone and give you the option of waiting until the item is available, choosing an alternative item or cancelling your order.

Price

Prices shown on our website are full price inclusive of VAT.

Payment terms

We will charge your credit/debit account for payment upon receipt of your order unless delivery cannot be fulfilled within 30 days. We accept no liability if a delivery is delayed because you did not give us the correct payment details. If it is not possible to obtain full payment for the goods from your account then we can cancel the contract and / or suspend any further deliveries to you. This does not affect any other rights we may have.

Delivery charges

Delivery charges vary according to the type of goods ordered and cannot be refunded.

Our delivery charges are set out in the Postage details on this page of our website. We will deliver the goods to the address you specify in your order. It is important that this address is accurate. We cannot accept any liability for any loss or damage to the goods once they have been delivered in accordance with your delivery instructions (unless this is caused by our negligence). We will aim to deliver the goods by the date quoted for delivery but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, the delivery date will be extended by a reasonable period and we will contact you.

You will become the owner of the goods you have ordered when they have been delivered to you, a neighbour or to your designated safe place. Once goods have been delivered to you, a neighbour or to you designated safe place they will be held at your own risk and we will not be liable for their loss or destruction.

Personalised Products

Return and Refund policy: Due to the personalised nature of our goods we are unable to offer refunds if the product is not to your liking or you have changed your mind. If you have made an error we cannot re-work the item or re-use it and therefore cannot offer a refund or credit.

If the item is defective or we have made an error we will gladly either refund or replace the item.  Please notify us as soon as possible upon receipt of delivery by calling us on 07702090684 or email info@wellydog.co.uk

Acknowledgement and acceptance of your order

You will need to provide us with your e-mail address and we will notify you by e-mail as soon as possible to confirm receipt of your order and to confirm details.

Cancellation rights

Under the Distance Selling Regulations you have the legal right to cancel your order within seven days of receipt of your goods (with the exception of any made to order items and personalised products). You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty. However, you will need to notify us if you wish to cancel your contract.

If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.

Once you have notified us that you are cancelling your contract, any sum debited to us from your credit/debit card will be re-credited to your account within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.

You will be re-credited for the costs incurred in returning faulty or unsatisfactory goods.

Cancellation by us

We reserve the right to cancel the contract between us if:
a) we have insufficient stock to deliver the goods you have ordered;
b) we do not deliver to your area; or
c) one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order.

Liability

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we will have no liability to you unless you notify us in writing at our contact address of the problem within 60 days of the date on which you ordered the goods (unless this is not reasonably practicable).
If you notify a problem to us under this condition, our only obligation will be, at your option:
a) to make good any shortage or non-delivery; 
b) to replace or repair any goods that are damaged or defective; or 
c) to refund to you the amount paid by you for the goods in question in whatever way we choose. 
Both parties shall only be liable under this contract for losses, which are a reasonably foreseeable consequence of the relevant breach of contract
You must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase goods from our site.  The importation or exportation of certain of our goods to you may be prohibited by certain national laws.  We make no representation and accept no liability in respect of the export or import of the goods you purchase.
Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Changes to terms

We reserve the right to change these terms and conditions from time to time and you should look through them as often as possible.

Law, jurisdiction and language

This website, any content contained therein and any contract brought into being as a result of usage of this website are governed by and construed in accordance with English law. Parties to any such contract agree to submit to the exclusive jurisdiction of the courts of England and Wales. All contracts are concluded in English.

Discount codes/Vouchers

Only one discount code/voucher can be used per each transaction. Discount codes and vouchers cannot be used in conjunction with any other offers, multi-buy purchases and already discounted/sale items. Discount codes and vouchers do not apply to One of kind or sale items.

Third party rights

Nothing in this Agreement is intended to, nor shall it confer any rights on a third party

Our Privacy Notice

Here at Wellydog Ltd we are committed to keeping the trust and confidence of our customers and other visitors to our website and our shop.

We will not sell, rent or trade our email lists with anyone else for marketing purposes.

In the following privacy policy we have provided information on how and why we collect your personal information and what we do with it, and how we keep your information secure.

We may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Cookies

A cookie is a small file, which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use Cookies to collect non-personal data which helps us to improve the use of the website.

Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of our website

Google

When someone visits www.wellydog.co.uk we use a third party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way that does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website.

Mailing lists

As part of the registration process for our e-newsletters, we collect personal information. We use that information to tell you about new products, discounts and competitions; to contact you if we need to obtain or provide additional information; to check our records are right and to check every now and then that you’re happy and satisfied. We don’t rent, sell or trade email lists with other organisations or businesses.

We use a third-party provider called MailChimp, to deliver our newsletter. We gather statistics around email openings and clicks using industry standard technologies to help us monitor and improve our e-newsletter. For more information, please see MailChimp’s privacy notice. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing us at info@wellydog.co.uk

Purchasing Data

When you purchase a product in our on-line store your name, address, email, contact number and which products you purchased will be collected and stored in our online retail system Woocommerce. We do not store or share credit card information.We will not use your data to send you any promotional information unless you have opted in to do so.

Third parties

We do not and never will sell, trade or rent your personal information to anyone else. 

Access to your personal information

You are entitled to view, amend, or delete the personal information that we hold. Email your request to info@wellydog.co.uk

Wellydog Ltd, Company number 09346342.  Company Address An Glas, The Coombes, Polperro Cornwall PL13 2RQ